Resume

• 2011

  French

  BS

  I received a BS summa cum laude in technology management. My final paper outlined the development of a network operations center as a strategic change initiative for an IT managed service provider. It received the highest grade possible.

  Technology Management

  Eastern Michigan University

• 2009

  Associate of Arts and Sciences (AAS)

  Completed the Computer Systems Technology certificate program

  Computer Networking

  Dean's List 2009-2011 3.8 GPA

  Washtenaw Community College

• 1989

  BA

  I received a BA in Communications and Media Arts.

  Communications and Media Arts

  Assistant Community Manager

  WYSO-FM Yellow Springs Ohio

  Journalist for Antioch Record

  Community Council

  WYBE-TV 35 Philadelphia internship

  CompTIA Network ce

  COMP001020357818

  CompTIA

• 1985

  AA

  English

• 1981

  High school diploma

  DuPage Community School

• Cisco devices

  Blogging

  Access

  Microsoft Office

  Editing

  LAN

  Fundraising

  Cisco Technologies

  Management

  Telephone Systems

  Newsletters

  Community Outreach

  Troubleshooting

  Public Relations

  Non-profits

  Nonprofits

  Marketing

  Research

  Training

  Social Media

  Benard

  Alan

  Benard

  Washtenaw Community College

  Washtenaw Community College

  PRIME Research

  PRIME Research

  University of Michigan

  Adult Internship Program / Michigan Works!

  BPI Information Systems of Michigan

  John Erdevig

  Attorney at Law

  Washtenaw Community College

  National Coalition of Alternative and Community Schools (NCACS)

  Ann Arbor

  MI

  Worked on a project to adapt personal computer applications to convert document images into searchable Portable Document Format to facilitate keyword searching. Maintained computers on a 30+ node LAN

  including software maintenance and troubleshooting. Managed India media research project.

  Lead Media Analyst

  PRIME Research

  Ann Arbor

  MI

  Assisted international students and scholars in managing their international insurance accounts.

  International Insurance Coordinator

  University of Michigan

  Ann Arbor

  Michigan

  Troubleshoot

  repair

  maintain and install telephone and computer network equipment. Assist customers to determine the probable cause of trouble with network assets.

  Network Technician

  Washtenaw Community College

  I prepare public-facing documents

  including Web content

  newsletters

  proposals and reports

  and special projects as requested by our company president. I am also our ConnectWise administrator. Internally

  I maintain information flows between management

  administrative and technical staff.

  BPI Information Systems of Michigan

  National Office Director

  Managed publications

  membership

  support to Board of Directors.

  National Coalition of Alternative and Community Schools (NCACS)

  BPI Information Systems of Michigan

  Southfield

  Michigan

  I transform customer requirements into requests for proposal

  handle communication between project stakeholders

  verify the quality of completed work

  and document project phases and tasks. I also participate in vetting candidates for employment.\n\nI have been our company's ConnectWise Manage CRM administrator since mid-2015.

  Project Coordinator

  Washtnenaw Community College

  Ann Arbor

  Mich.

  Worked as a trainee Network Technician in the Network Services area of Information Technology Services at Washtenaw Community College. Assisted with the installation

  maintenance and repair of telephone and computer networks.

  Adult Internship Program Participant

  Adult Internship Program / Michigan Works!

  Ann Arbor

  Michigan

  Maintained the computer network

  business equipment and assisted with business functions for a law office.

  Computer Technician and Office Assistant

  John Erdevig

  Attorney at Law

  University of Michigan Health System

  Ann Arbor

  Michigan

  Troubleshoot

  repair and image personal computers to prepare them for deployment in a large university health system as a subcontractor. Also providing service to small-to-medium knowledge-based companies

  non-profit firms

  university departments and units of government.

  Field Engineer

  BPI Information Systems of Michigan

  Ann Arbor

  MI

  As a part-time instructor for the Division of Business & Computer Technologies

  I delivered lectures and assisted students with lab work in sections of Computer Technology I

  Computer Technology II

  and Microsoft Command Line. The first course provides an overview of personal computer technology. This includes hardware

  operating system and software basics

  and study of the theoretical fundamentals of computer networking. Topics include troubleshooting

  command line interface

  and data security. The second course focuses on Microsoft server technologies and Hyper-V virtualization

  maintaining data backups

  and high-level troubleshooting and problem solving.

  Part-Time Instructor

  Division of Business and Computer Technologies

  Washtenaw Community College

  Ann Arbor

  Michigan

  Assist instructors in Computer Science and Computer Systems Technology courses.

  Lab Aide

  Washtenaw Community College

  Analyzed articles in various media to track public relations reputation for automotive clients. Entered analysis into an online database. Maintained computers on a 30-node local area network.

  PRIME Research

  PRIME Research

  Ann Arbor

  MI

  Searched online

  print and broadcast media for mentions of products

  companies and managers to track public relations reputation. Compiled daily newsletters for clients. Enter data into an online database mask.

  News Analyst