Resume

• 2013

  Graduate Certificate

  Completed the graduate certificate in Project Engineering

  with a focus leadership in engineering organizations.

  Project Engineering

  University of Central Florida

• 2011

  I complete coursework and conducted research in the Applied Experimental and Human Factors Psychology program

  while simultaneously working on my MS in Industrial Engineering.

  Applied Experimental and Human Factors Psychology

  HFES Student Chapter (President 2013

  Vice President 2012)

  ACM

  SIGCHI

  UPA

  APA

  University of Central Florida

  Master's Degree

  Concentration in Human Systems and Ergonomics

  Industrial Engineering

  University of Central Florida

• 2009

  Master's Degree

  Human Factors and Applied Cognition

  HFES Student Chapter - Secretary (2010-2011 school year)\nCHI Student Chapter - Webmaster (2010-2011 school year)

  George Mason University

• 2005

  Bachelor's Degree

  4 semesters of computer science coursework

  Psychology

  Webmaster for the SPAN Laboratory

  Idaho State University

• 2003

  General Education

  Eastern Idaho Technical College

• I have been working with the team at Talent4Startups to improve the user experience on the website. The bulk of my work was done in the summer of 2014.

  Talent4Startups

  Usability

  Qualitative Research

  Statistics

  Cognitive Neuroscience

  User Experience

  Human Factors

  SPSS

  Human-computer Interaction

  Cognition

  Psychology

  Project Management

  Survey Research

  Task Analysis

  Research

  Human Computer Interaction

  Teaching

  Experimental Design

  Cognitive Psychology

  Research Design

  Microsoft Excel

  Emfield

  Adam

  Emfield

  DocuTech

  Inc.

  George Mason University

  Microsoft

  University of Central Florida

  Cerence Inc.

  Pearl Health Clinic

  PLLC

  Nuance Communications

  Scotty's Drive-In

  Nuance Communications

  Greater Boston Area

  I manage a small cross-functional team of UX researchers and developers whose primary purpose is to research and help design the next generation of multi-modal in-vehicle user experiences.

  Principal User Experience Manager

  Nuance Communications

  Greater Boston Area

  I lead the Design & Research

  Innovation

  and In-Vehicle Experience (DRIVE) Lab

  and am responsible for UX design and research for Nuance Automotive. I manage an international team of designers

  researchers

  and developers who create new ideas for in-vehicle experiences

  and validate existing concepts. We cover topics that range from looking at the problems users encounter today to predicting what changes will be necessary for the vehicles of the future.

  Senior Manager User Experience

  Nuance Communications

  Idaho Falls

  ID

  My primary responsibilities were to ensure the quality release of both desktop-based and web-based mortgage document software products. This was done with various type of testing (use cases

  regression testing

  etc.) and required me to debug code in C# and VB6

  as well as run SQL queries to identify issues. While working as a software QA specialist

  I also worked with a team of 3-5 people to re-design an outdated desktop application. Additionally

  I was responsible for writing and editing documentation on how to use and install our software products in conjunction with our technical writer. I also provided internal and external product training

  and assisted with the implementation of MISMO standards (XML) into our software products.

  Software Quality Assurance Specialist

  DocuTech

  Inc.

  Fairfax

  VA

  Designed

  conducted

  and analyzed data in experiments on projects in spatial navigation

  adaptive and adaptable automation

  and supervisory control. Much of the work included the use of fMRI and EEG

  as well as using software tools E-Prime

  Presentation

  SPSS

  and Microsoft Excel.

  Graduate Research Assistant

  George Mason University

  Sunnyvale

  CA

  I designed and conducted qualitative and quantitative user experience and usability research on various speech-enabled software products. Much of my work focused on early prototypes

  and was used to inform current and future product design.

  Usability Intern

  Nuance Communications

  Idaho Falls

  ID

  My primary responsibilities as a customer support representative were to take incoming phone calls to resolve problems with software use

  updates

  and installations. This also required gaining a familiarity with many of the mortgage laws and regulations

  as problems often required knowledge of the mortgage industry to solve. I also worked with account managers to setup new customers

  and transition customers from the desktop-based application

  ConformX Desktop

  to the web-based application

  ConformX.

  Customer Support Representative

  DocuTech

  Inc.

  Scotty's Drive-In

  Pearl Health Clinic

  PLLC

  Idaho Falls

  ID

  Psychosocial Rehabilitation Specialist

  Cambridge

  MA

  Senior User Experience Researcher

  Nuance Communications

  My focus

  as part of a small team

  was on designing and testing multimodal interactions with the PC

  using eye tracking

  voice recognition

  and motion sensing. This work required me to conduct extensive literature reviews

  provide design suggestions

  test the resulting system

  and evaluate it in the laboratory and in real-world settings. This included assessing the usability of the system (with standard scales and through diaries)

  and analyzing both qualitative and quantitative data.

  Researcher (Intern)

  Cambridge

  United Kingdom

  Microsoft

  I was responsible for both conducting research and acting as a graduate teaching assistant. While conducting research

  I was responsible for generating novel ideas for research

  creating experiments to test these ideas

  analyzing the data

  and disseminating the results. This involved the use of various tools

  ranging from SPSS for statistics

  to using ePrime for data collection. Additionally

  I programed many of my own experiments in C++ and C#.\n\nBelow is a list of the courses I have taught and that I have been a teaching assistant.\n\nInstructor of Record:\nPerception\n\nTeaching assistant in:\nResearch Methods and Statistics\nPerception\nPsychology of Aging\nForensic Psychology\nBasic Learning Processes\nPhysiological Psychology\nPsychology of Career Development

  Graduate Teaching Assistant

  Orlando

  Florida Area

  University of Central Florida

  Greater Boston Area

  I lead the Design & Research

  Innovation

  and In-Vehicle Experience (DRIVE) Lab

  and am responsible for UX design and research for Cerence. I manage an international team of designers

  researchers

  and developers who create new ideas for in-vehicle experiences

  and validate existing concepts. We cover topics that range from looking at the problems users encounter today to predicting what changes will be necessary for the vehicles of the future.

  Senior Manager User Experience

  Cerence Inc.

  Webmaster

  Association of Computing Machinery SIGCHI - GMU Student Chapter

  President (2013)

  Vice President (2012)

  Human Factors and Ergonomics Society - UCF Student Chapter

  Secretary

  Human Factors and Ergonomics Society - GMU Student Chapter

  English

  French

  APA Summer Science Fellow

  American Psychological Association